ANSWERS TO THE MOST COMMON QUERIES ABOUT THE SYDNEY BOULEVARD HOTEL
You can browse the list of frequently asked questions about our central Sydney hotel below. If you have a query that is not answered, please do contact us. You can speak to our friendly and knowledgeable staff on +61 2 9383 7222, or drop us an email at HC494@accor.com
Secure undercover parking (Managed by E-Group) is located beneath the hotel with direct elevator access. Parking entrance is via Robinson Street at the back of the hotel. A special rate of AUD 25 per day applies, with unlimited access. If you would like to exit the car park during your stay, see the front desk to validate your parking ticket. For this reduced rate, payment must be made at the Hotel Reception Only. There are direct lifts to the hotel from the parking floors (Underground parking currently does not have disability access)
No, The Sydney Boulevard Hotel is 100% non-smoking hotel. A smoking fine of AUD 500 will apply. If smoking results in a Fire Alram trigger, it may cause a ~$1,776 penalty from the NSW Fire Department.
Ironing and dry-cleaning services are available at additional charges, through Housekeeping Department. Terms and Conditions apply based on day of week, Public Holidays etc.
Yes, and we have internet for all guests at The Sydney Boulevard Hotel in both the rooms and public areas. If you are an ALL: Accor member, connect with your details and receive an additional benefits with high-speed WI-FI for ALL.
Maximum guest occupancy is either 3 adults or 2 adults + 2 children. Request and payments for additional Rollaway bed would be required at the time of booking
There is a mini fridge in all guest rooms. It is not stocked and is kept for you to use with your goodies. There is a Vending machine in the lobby (24×7) for small eats, drinks and battery chargers. Also, a grocery store called Metro Supermarket located opposite our hotel, on Crown Street. (Open till 10 pm). Please check Woolworth’s online for exact details and operating hours
50 AUD per person per night-maximum of one roll-away bed per room. With Breakfast inclusive option is 80 AUD
Bus services depart from outside the hotel and there are 4 train stations within a 10-minute walk: Kings Cross, Museum, Town Hall and St. James. We are also 10 minutes from Gadigal Metro Line Station.
Yes, we have 2 fully accessible rooms – please contact hc494-re@accor.com for more details.
Reception is open 24 hours every day and our colleagues will be at your service day and night.
The sizes of the room vary between the categories. The Standard rooms start with a size of 32 m².
Yes, as a guest you can use the gymnasium on the 24th floor, as well the steam room and sauna. Between 6:30 am – 9:00 pm.
At the moment you can pay online by : American Express, Diners Club, JCB, China Union Pay, MasterCard and VISA. All Credit Cards payment that are made with The Sydney Boulevard Hotel do not incur additional merchant fee (from 01 Oct 2026). Payments made before this date have 1.4% fee for any existing or future bookings.
Photo identification is required upon check-in. Guarantee with a valid credit card is required at time of making a reservation via The Sydney Boulevard Hotel website. Payment can be made either by credit card or cash upon arrival. If paying by cash, full accommodation cost plus a 100 AUD per night deposit is required upon check-in.
Standard check-in time is 3:00 pm. If you arrive earlier, we are pleased to offer complimentary luggage storage, and you are welcome to enjoy the hotel’s facilities while you wait for your room to become available.
Early check-in requests (paid) can be made at the time of booking or by contacting the hotel directly prior to arrival. Please note that complimentary early check-in is subject to availability and cannot be guaranteed.
If you require a guaranteed early check-in, you may either:
We recommend contacting the hotel in advance to discuss the available options for your stay.
If you require a later check-out, please contact the Duty Manager on Ext. 9 or email hc494-re@accor.com the day prior to your departure to discuss the available options. Please note that late check-out is subject to availability and cannot be guaranteed.
For added convenience, you may also request and purchase a late check-out at the time of booking.
We recommend arranging your late check-out request as early as possible to maximise the likelihood of availability.
Seasons Café is open daily for breakfast from 6.30 am to 10.00 am but closed for lunch and dinner.
We have In Room Dining, check more details when you check in.
The Vard Bar operates 6 days a week (Mon- Sat), excluding NSW Public Holidays. Please contact reception to request beverages or ALL Accor Loyalty welcome drinks (Silver Tier and above) all 7 days a week.
We have transitioned housekeeping services to be more sustainable and environmentally friendly. If you require new towels, a top up of shower gel or just to empty the bins during your stay, please let us know and we will get it done. A full room clean will be scheduled after your 3rd night with us. Thank you for playing a part in our sustainability journey.
Persons under the age of 18 must be accompanied by a responsible adult. Children under the age of 12 years using existing bedding can stay at no additional charge in the room with guardians / parents. We retain the right to cancel bookings without refunds for minors, or bookings for minors without legal guardians/ parents present in person.
For group enquiries of 5 or more rooms, please email your request to hc494-re@accor.com
Whether you work for a small enterprise or a large corporation, The Sydney Boulevard Hotel values your business. To take advantage of preferred corporate and government contract rates, please contact our Sales Team.
For corporate rates: hc494-re@accor.com
For events: hc494-re1@accor.com
Yes, a valid credit card is required to guarantee your booking. No deposit will be taken on this card, however we reserve the right to apply a pre-authorisation for the first night accommodation 3 – 7 days prior to arrival. Bookings prepaid online on the Advanced Purchase / Earlybird (non-refundable) rate are charged in full at time of booking no cancellation will be permitted.
You can either call the hotel +61 2 9383 7222 or email your request hc494-re@accor.com
For any booking that requires payment upon check-in to the hotel, booking must be cancelled by 3:00 pm, 24 hours before arrival to avoid cancellation fees. Cancellations after this time or no-shows are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night your booking is reserved for.
Please notify the hotel directly: hc494-re@accor.com or call tel. +61 2 9383 7222 as soon as possible.
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At The Sydney Boulevard Hotel we welcome your feedback. Please contact our Admin Desk tel. +61 2 9383 7222 or email hc494-re@accor.com
